Customer service

You can reach us online or by phone, when it best suits you. Our customer service is happy to assist you in English as well as in Finnish.

Contact us

You can contact us with any matter related to our electricity distribution services by filling the form below. We will get back to as soon as possible after we receive the form.

You can also contact our customer service by phone or report a fault in our network at any hour.

Customer service is open on mon-fri 8-18

0800 90444

Calls from abroad

+358 20 690 756

Report a fault 24h

0800 90440

Helmi service portal

Check your current contracts, invoices and power consumption in Helmi.  In Helmi, you can also change your current contact details.

Helmi service portal has been updated to new platform on February the first. Pay in mind that username and password from former Helmi will not work in the new portal. You need to create new username and password to new Helmi portal using strong digital authentication TUPAS (requires Finnish online banking codes). If you confront problems in registration process, contact our customer service 0800 90444


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